Bright Shield Insurance Services (“Bright Shield,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit information through forms, communicate with us, or use our services anywhere in the United States.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name

• Email address

• Phone number

• Mailing address

• Date of birth

• Driver’s license or government-issued ID (when required)

• Insurance-related information (coverage needs, policy details, claim-related data)

Sensitive & Financial Information

• Social Security number (only when required for underwriting or policy issuance)

• Payment or billing information (when applicable)

Technical & Usage Information

• IP address

• Browser type

• Device information

• Pages visited and time spent on the website

• Cookies, pixels, and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide insurance quotes, policies, and related services

• Communicate with you regarding inquiries, quotes, policies, or follow-ups

• Submit applications to insurance carriers

• Verify identity and prevent fraud

• Comply with legal, regulatory, and licensing obligations

• Improve our website, services, and customer experience

3. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Insurance carriers and underwriting partners

• Licensed agents and brokers

• Service providers supporting our operations (CRM systems, call and SMS platforms, payment processors, analytics providers)

• Government or regulatory authorities when required by law

All third parties are required to protect your information and use it only for authorized purposes.

4. SMS, Phone Calls & Communications Consent

Consent to Communicate

By submitting your phone number through our website, landing pages, lead forms, or during verbal communication, you expressly consent to receive automated and non-automated phone calls and SMS messages from Bright Shield Insurance Services regarding insurance quotes, policy information, reminders, follow-ups, and service updates.

Communication Platform

We use third-party communication providers, including Allo Mobile First, to place calls and send SMS messages. These providers act on our behalf and are required to comply with applicable privacy and data protection laws.

Message Frequency

Message frequency may vary depending on your interaction with our services.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

To request assistance, reply:

HELP

Opting out of SMS messages does not affect essential service-related communications unless prohibited by law.

No Condition of Purchase

Your consent to receive SMS or phone communications is not required as a condition of purchasing insurance or receiving services.

5. Call Recording

Phone calls may be recorded for quality assurance, training, compliance, and record-keeping purposes, where permitted by law.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic

• Improve site functionality

• Measure marketing effectiveness

You may disable cookies through your browser settings; however, some features of the website may not function properly.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

8. Your Privacy Rights (U.S. Residents)

Depending on your state of residence, you may have the right to:

• Access your personal information

• Request corrections to inaccurate data

• Request deletion of certain personal information (subject to legal and regulatory retention requirements)

• Opt out of certain marketing communications

To exercise your rights, contact us using the information below.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or your data, contact us at:

Bright Shield Insurance Services
📧 Email: customercare@brightshieldins.com